Service management is alive, well, and valuable
To meet the demands of the modern business, enterprises seek to modernize technology operations. However, a lack of industry data makes it difficult to track the success of these initiatives.
Forrester surveyed over 1,000 digital and IT professionals responsible for IT/digital decision-making and strategy to better understand the practices they use and how their choices relate to business value.
Download report now Forrester surveyed over 1,000 digital and IT professionals responsible for IT/digital decision-making and strategy to better understand the practices they use and how their choices relate to business value.
Here are just some of the insights in the report:
View CMDB as essential
91% of respondents agree that a CMDB is critical to their day-to-day operations.
Of high-performing organizations use service portals
These teams employ enterprise service management (ESM) to help their employees find the services, resources, and information they need to do their jobs.
Have an incident management practice in place
They have an evolving incident management response that defines responders, severity, process, and tooling.
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Get in touch with us to learn how you can collaborate at high-velocity, respond to business changes and deliver great customer and employee service experiences fast.
About Blue Ridge Consultants
Blue Ridge Consultants is an Atlassian Solution Partner offering expert advice regarding Atlassian products. We have experience consulting in industries such as the US federal government, the US military, biotech, banking, software development and many others.