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Frequently Asked Questions | Blue Ridge Consultants

Who are the Blue Ridge Consultants?

We are an independently owned and operated company! We offer professional experience in technology and consulting. We value creating an approachable and accessible working environment with our clients; that is why you will be working 1:1 with your Atlassian expert (no sales, no middle man, no BS).

Why are you called Blue Ridge Consultants?

Founded by two team members located in the Blue Ridge Mountains; the Blue Ridge culture and mountains have served as a core inspiration for how we wanted to represent the company: community-focused, resilient, and adaptable.

Who owns Blue Ridge Consultants?

There are no private equity firms or other parties involved. We feel that companies owned by individuals provide the best service to their customers. We are owned by our two founders.

Where are you based?

The Upstate of South Carolina and Western North Carolina.

Can you help me reduce my Atlassian bill and save money?

Yes! We offer a few ways to save you money, including managing your Atlassian licenses. We can also analyze your existing footprint to point to opportunities to save.

Can you help with training on Atlassian products?

Yes, we offer live and recorded training. It can be abstract or hands-on.

Do you do Atlassian Forge App development?

Yes. While we don’t have any apps on the Atlassian marketplace, we have developed custom Forge apps for our clients.

Can you support and upgrade our self-hosted Data Center instance?

Yes. While we focus on Cloud, we have extensive experience with Server and Data Center.

Do you perform Atlassian Server to Atlassian Cloud migrations?

Yes. We’ve done more than we can count. Jira, Confluence, and even Bitbucket.

Can you migrate other platforms (ServiceNow, Remedy, Ivanti) into Jira?

Yes, we’ve migrated many different tools into Jira, Confluence, and Bitbucket over the years.

Do you partner with other companies?

Yes, see our partners here: https://www.blueridge.cx/partners

What is your Atlassian Solution Partner level?

We’re an Atlassian Gold Solution Partner. Being a Gold Solution Partner means that our team has completed and maintains advanced product knowledge, tailored configuration, and comprehensive services.

See our growing list of certifications: https://www.blueridge.cx/#about
See us on the Atlassian Partner directory: https://partnerdirectory.atlassian.com/blue-ridge-consultants

Has Atlassian identified you as a leader in any specialization?

Yes, we are designated as a Service Management Specialized Atlassian Solution Partner.

Do you have a Trust center?

Yes – https://trust.blueridge.cx/. Also, all of our consultants are background-checked by Checkr.

Do you have a privacy policy?

Yes, your privacy is important to us. Read our privacy statement: https://www.blueridge.cx/privacy

Do you have a physical location?

No, we’re an entirely US-based remote team.

How can we reach you?

Call us, drop us a message, email us or schedule a meeting with us.

(864) 392-9118
Service Desk Contact Form
hello@blueridge.cx
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How soon can you give us a quote?

It depends because there are factors outside of our control, but we always aim to get a quote turned around in 48 hours.

Do you participate in Request For Proposals (RFPs)?

Yes, we’ve participated in many. Just send over your requirements!

Do you do support for government agencies?

Yes, we currently serve clients ranging from city to state governments in the United States.

Do you perform work outside of the US?

Yes, we’ve supported clients all over the globe, from consulting to license management.

Do you have a minimum dollar figure for contracts?

No. We don’t think that is the right way to start a discussion or a relationship with our clients.

Do you have a minimum number of hours for contracts?

No. We’ve signed contracts with as little as 4 hours of consulting.