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Is your IT team a high velocity ITSM machine?

Where's your team on its ITSM journey?

Take the 5 min quiz to assess performance across
IT delivery, operations, and support

Start here
ITSM begins with teams at the center and combines strong culture, proven practices, and collaborative tools to help IT teams achieve their full potential.

We've helped thousands of customers find the right ITSM solution. Reach out to us today!

Is your IT team a high velocity ITSM machine?

Take this interactive quiz to find out.

The IT Service Management (ITSM) mindset is shifting. In response, IT teams are switching to more agile approaches that value ease of use, collaboration, and knowledge sharing over complex, in flexible workflows. This maturity model is designed to help you assess where your team is on their ITSM journey.
What is your company size?
What IT department are you in?
What is your role?
Question 1 of 10

How much of your service delivery is self-service? (or which best describes your organization's adoption of self-service)

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Question 2 of 10

What best describes how employees or customers use your knowledge base?

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Question 3 of 10

How does your team respond to major incidents or service outages?

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Question 4 of 10

How does your organization communicate service outages?

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Question 5 of 10

After a major incident or service outage is resolved, how does your organization respond?

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Question 6 of 10

Have your IT teams implemented a formal problem management process?

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Question 7 of 10

Does your IT organization follow a formal IT change process to manage changes to production systems?

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Question 8 of 10

What best describes the way your Dev and IT teams work together?

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Question 9 of 10

How much automation has your team implemented to help expedite work?

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Question 10 of 10

What best describes your approach to asset and inventory management?

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ASSESSMENT LEVEL

Beginner

With a little bit of help, your team could well be on its way to becoming a high-velocity ITSM machine.

Start here!

This ebook is packed with tips and strategies to take you ahead on your journey

ASSESSMENT LEVEL

Intermediate

It looks like your team is almost there on becoming a high-velocity ITSM machine.

Start here with this guide on ITIL4

This ebook is packed with tips and strategies to take you ahead on your journey

ASSESSMENT LEVEL

Advanced

Congrats! Your team is well on its way to becoming a high velocity ITSM machine!

Get your free copy

It's packed with tips and strategies for ESM to make you even more successful!


Our resident expert from Blue Ridge Consultants may contact you to share more information about our services and ITSM solutions.

About Blue Ridge Consultants

Blue Ridge Consultants is an Atlassian Solution Partner offering expert advice regarding Atlassian products. We have experience consulting in industries such as the US federal government, the US military, biotech, banking, software development and many others.