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Unlock service teams with Jira Service Management
Connect Dev, IT Ops and business teams across your organization. Together we can:
![](https://static.ziftsolutions.com/files/8a998ac289f956f00189fd15fb5e52ae/Screen_Shot_20230524_at_42201_pm1.png)
Accelerate collaboration between Dev and IT Ops
Connect teams on a single platform to supercharge collaboration across changes, incidents, and requests - all while managing risk.![](https://static.ziftsolutions.com/files/8a998ac289f956f00189fd189f6d5d1e/Screen_Shot_20230524_at_41821_pm1.png)
Empower all service teams to respond to change
Streamline requests, centralize knowledge, and help teams - from HR to Legal to Facilities - to work the way they want.![](https://static.ziftsolutions.com/files/8a998ac289f956f00189fd1841015ba8/Screen_Shot_20230524_at_41742_pm1.png)
Deliver value and ROI fast
Customize Jira Service Management to meet your unique needs. Fast, with less complexity, and ready to scale with you.![Atlassian - Gold Solution Partner](https://static.ziftsolutions.com/files/8a9982e774b359ad0174bee461cc21b2/micrositegold.jpg)
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We are an Atlassian Solution Partner
As an Atlassian Solution Partner, we are experienced in providing cutting-edge IT Service Management solutions to our clients. We look forward to learning more about your organization and how we can unlock your development, IT operations and business teams as a high-velocity organization.
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JIRA SERVICE MANAGEMENT
Everything teams need to deliver value fast
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Request Management
Manage work across teams with one platform so your employees and customers quickly get the help they need.
![](https://static.ziftsolutions.com/files/8a9997a48a00cdc7018a010e486d5a75/Image_31.png)
Incident Management
Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.
![](https://static.ziftsolutions.com/files/8a9997a48a00cdc7018a010e74235ab5/Image_41.png)
Problem Management
Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.
![](https://static.ziftsolutions.com/files/8a9997a48a00cdc7018a010ea8425b17/Image_51.png)
Change Management
Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.
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Asset Management
Store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs.
![](https://static.ziftsolutions.com/files/8a9997a48a00cdc7018a010f3e045bf9/Image_71.png)
Configuration Management
Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.
![](https://static.ziftsolutions.com/files/8a9997a48a00cdc7018a010ff7f55d2f/Image_81.png)
Knowledge Management
Enable self-service, deflect more requests, and manage knowledge articles - all while fostering team collaboration.
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Atlassian is a Leader in The Forrester Wave™: Enterprise Service Management, Q4 2023
Supercharge your productivity with Atlassian Intelligence
Cut down on tedious tasks and empower any team to deliver exceptional service with AI-powered ITSM. Learn more in the Guide to Jira Service Management and Atlassian Intelligence.
Download guide ![](https://static.ziftsolutions.com/files/8a998aeb8ebf3779018ec6a5c6c35a61/Group_341731.png)
Jira Service Management scales with you
Reach out below to learn more about plans and pricing
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Premium
Premium features everything in standard Jira Service Management, plus advanced incident management, unlimited file storage, asset and configuration management, and 24/7 support for critical issues.
- 10,000 agents at one site
- Unlimited customer limit
- 24/7 support for critical issues
- 99.9% uptime SLA
- Unlimited email notifications, alert notifications and file storage
- Manuel, automatic, API & template incident creation
- Data residency
- MDM (Mobile Device Management)
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Enterprise
Enterprise features everything in Premium, plus enhanced data and analytics, centralized security and administration, and 24/7 dedicated senior support for all issues, at unlimited sites.
- Unlimited sites
- 24/7 dedicate senior support for all issues
- 99.95% uptime SLA
- Data & Insights: Atlassian Analytics, Atlassian Data Lake, and Data Connectors
- Atlassian Access: Enterprise grade security and administration including SSO, SCIM, Active Directory Sync
- MAM (Mobile Application Management)
Explore resources and insights showcasing our
expertise in partnership with Atlassian.
Datasheet: Jira Service Management
The details of Atlassian’s ITSM platform
Analyst Report: Forrester Wave™: Enterprise Service Management
Learn why Atlassian is a leader
Forrester Report: Total Economic Impact of Jira Service Management
Understand the cost savings, productivity benefits and ROI of bringing your teams to Jira Service Management
Infographic: Total Economic Impact of Jira Service Management
Learn about the 277% ROI Jira Service Management, according to Forrester Research, in this visual reference
Guide: Jira Service Management and Atlassian Intelligence
Artificial intelligence adds powerful features that give you a new virtual teammate.
Guide: Software Development & IT Teams In Harmony
Explore how Jira Service Management connects the software development lifecycle
Case Study: Conversational Ticketing
Learn about this emerging use case from the perspective of a leading technology organization
Whitepaper: Asset and Service Configuration Management
Understand Jira Service Management’s approach to configuring and navigating assets
Whitepaper: Balancing Multiple ITSM Systems
See how organizations integrate Jira Service Management with legacy systems to begin an ITSM transformation
Have questions? Reach Out To Your Trusted Service Management Experts.
Schedule a consultation with an Atlassian-certified expert to answer all your questions, and feel confident in your strategy.
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