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IT Service Management with Jira Service Management (JSM)

Unlock service teams with Jira Service Management

Connect Dev, IT Ops and business teams across your organization
Accelerate collaboration between Dev and IT Ops
Connect teams on a single platform to supercharge collaboration across changes, incidents, and requests - all while managing risk.
Empower service teams to respond to change
Streamline requests, centralize knowledge, and help teams - from HR to Legal to Facilities - to work the way they want.
Deliver exceptional service experience, fast
Customize Jira Service Management to meet your unique needs. Fast, with less complexity, and ready to scale with you.
We are an Atlassian Solution Partner
As an Atlassian Solution Partner, we are experienced in providing cutting-edge IT Service Management solutions to our clients. We look forward to learning more about your organization and how we can unlock your development, IT operations and business teams as a high-velocity organization.
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JIRA SERVICE MANAGEMENT

Everything teams need to deliver value fast

Request Management
Manage work across teams with one platform so your employees and customers quickly get the help they need.
Incident Management
Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.
Problem Management
Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.
Change Management
Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.
Asset Management
Store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs.
Configuration Management
Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.
Knowledge Management
Enable self-service, deflect more requests, and manage knowledge articles - all while fostering team collaboration.
Learn more about Jira Service Management
Atlassian named a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms
Download the free report.

Jira Service Management scales with you

Reach out below to learn more about plans and pricing
Premium
Premium features everything in standard Jira Service Management, plus advanced incident management, unlimited file storage, asset and configuration management, and 24/7 support for critical issues.

  • 10,000 agents at one site
  • Unlimited customer limit
  • 24/7 support for critical issues
  • 99.9% uptime SLA
  • Unlimited email notifications, alert notifications and file storage
  • Manuel, automatic, API & template incident creation
  • Data residency
  • MDM (Mobile Device Management)
Enterprise
Enterprise features everything in Premium, plus enhanced data and analytics, centralized security and administration, and 24/7 dedicated senior support for all issues, at unlimited sites.

  • Unlimited sites
  • 24/7 dedicate senior support for all issues
  • 99.95% uptime SLA
  • Data & Insights: Atlassian Analytics, Atlassian Data Lake, and Data Connectors
  • Atlassian Access: Enterprise grade security and administration including SSO, SCIM, Active Directory Sync
  • MAM (Mobile Application Management)

Explore resources and insights showcasing our
expertise in partnership with Atlassian.

Datasheet: Jira Service Management
The details of Atlassian’s ITSM platform
Forrester Report: Total Economic Impact of Jira Service Management
Understand the cost savings, productivity benefits and ROI of bringing your teams to Jira Service Management
Infographic: Total Economic Impact of Jira Service Management
Learn about the 277% ROI Jira Service Management, according to Forrester Research, in this visual reference
Guide: Software Development & IT Teams In Harmony
Explore how Jira Service Management connects the software development lifecycle
Case Study: Conversational Ticketing:
Learn about this emerging use case from the perspective of a leading technology organization
Case Study: Toast
Learn how a leading point-of-sale software company expanded beyond Jira to handle service requests and integrations
Guide: 5 Tips for IT Teams
Check out a quick overview of best practices for IT teams using Jira Service Management to deliver service.
Case Study: ENGIE Mexico
Learn how a leading industrial organization transformed its ITSM approach from ITSM to Jira Service Management
Whitepaper: Balancing Multiple ITSM Systems
See how organizations integrate Jira Service Management with legacy systems to begin an ITSM transformation

Have questions? Reach Out To Your Trusted Service Management Experts.

Schedule a consultation with our Atlassian-certified experts to answer all your questions, and feel confident in your strategy.
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