Ivanti Neurons not firing?
See why customers prefer Jira Service Management
Though self-described as “modern,” Ivanti Neurons is a legacy ITSM tool stuck in the past. With little new development and an outdated user interface, the platform – while robust – is complex to navigate, hard to maintain, and (according to a recent customer) “somewhat frustrating.” The recent “convergence” of Cherwell’s capabilities has only added to the confusion, making the time ripe for customers to “diverge” and find an alternate solution.
Unlike Ivanti, Jira Service Management’s modern, user-friendly interface brings development and IT teams together on one flexible platform to deliver seamless service at high velocity.
Unlike Ivanti, Jira Service Management’s modern, user-friendly interface brings development and IT teams together on one flexible platform to deliver seamless service at high velocity.
Considering your Ivanti alternatives?
Download a product datasheet comparing Jira Service Management and Ivanti.
Download 6 reasons why customers leaving Cherwell are choosing Jira Service Management over Ivanti 
Move to the new industry leader:
Jira Service Management
Gone are the days of expensive legacy ITSM tools that are heavy and rigid. But deciding which ITSM solution meets IT needs for flexibility and collaboration, all while delivering the highest ROI, can be difficult.
The Forrester Wave™ for Enterprise Service Management, Q4 2023 named Atlassian a Leader in the category, giving the highest possible score in the Strategy category for vision, roadmap and innovation.
View the report The Forrester Wave™ for Enterprise Service Management, Q4 2023 named Atlassian a Leader in the category, giving the highest possible score in the Strategy category for vision, roadmap and innovation.
6 reasons why customers prefer Jira Service Management
One, unified Jira platform
Enables seamless collaboration between Dev and IT
Federated data model
Empowers teams to work how they want while staying aligned with their org
Modern approach to ITIL
Eliminates unnecessary feature bloat and gives flexibility to use only what your team needs
User friendly, speedy UI
Allows teams to get started quickly with a low code editor and drag and drop interface
Intuitive implementation
Eliminates the need for endless upgrade cycles and consultants to configure and maintain workflows
Fast time-to-value
With flexible processes that can pivot as your team’s needs change, rather than forcing a one-size-fits-all approach
Trusted by over 45,000 customers worldwide
With Atlassian, it’s easy to get started and spin up a solution.
WENDY STOCKHOLM
Director of BizTech, Invision
The developers are already using Jira, so it didn’t make sense to use another tool for service requests that needed integrations.
KEN SISKIND
Engineer Program Manager, Toast
Jira Service Management has allowed us to centralize our information into one point, making it easy to perform queries or searches, or even simply run reports.
ALEX CHRISTENSEN
Software Engineer, Canva
Being able to tie-in percent of time being spent on certain asset types will provide a completely different perspective when we look at our support costs. When I sit down with the Finance team, and the CFO, and the CEO, I’ll be able to say, listen this is how much time we spent on this type of asset. This is the number of P zero’s that we spent X percent of the team’s bandwidth on.
VP of IT at a leading manufacturer
Industry analysts, consultants, and customers agree that Jira Service Management is exceptional ITSM software
See how Jira Service Management scores on Gartner Peer Insights.
Forrester named Atlassian a Leader in the 2021 Enterprise Service Management Wave
About Blue Ridge Consultants
Blue Ridge Consultants is an Atlassian Solution Partner offering expert advice regarding Atlassian products. We have experience consulting in industries such as the US federal government, the US military, biotech, banking, software development and many others.