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Jira Service Management vs Cherwell

Cherwell is going away. Avoid the complexity of Ivanti and other legacy systems, and switch to Jira Service Management

Get more value for your money with the leading ITSM solution in the market. Jira Service Management offers a lean approach to ITSM that unites dev and IT, scales without breaking the bank, and makes it easy to extend service management across the enterprise.

Get in touch for a demo

Ivanti Neurons not firing?
See why customers prefer Jira Service Management

Though self-described as “modern,” Ivanti Neurons is a legacy ITSM tool stuck in the past. With little new development and an outdated user interface, the platform – while robust – is complex to navigate, hard to maintain, and (according to a recent customer) “somewhat frustrating.” The recent “convergence” of Cherwell’s capabilities has only added to the confusion, making the time ripe for customers to “diverge” and find an alternate solution.

Unlike Ivanti, Jira Service Management’s modern, user-friendly interface brings development and IT teams together on one flexible platform to deliver seamless service at high velocity.

Considering your Ivanti alternatives?
Download a product datasheet comparing Jira Service Management and Ivanti.

Download 6 reasons why customers leaving Cherwell are choosing Jira Service Management over Ivanti

Move to the new industry leader:
Jira Service Management

Gone are the days of expensive legacy ITSM tools that are heavy and rigid. But deciding which ITSM solution meets IT needs for flexibility and collaboration, all while delivering the highest ROI, can be difficult.

The Forrester Wave™ for Enterprise Service Management, Q4 2023 named Atlassian a Leader in the category, giving the highest possible score in the Strategy category for vision, roadmap and innovation.
View the report

6 reasons why customers prefer Jira Service Management

One, unified Jira platform

Enables seamless collaboration between Dev and IT

Federated data model

Empowers teams to work how they want while staying aligned with their org

Modern approach to ITIL

Eliminates unnecessary feature bloat and gives flexibility to use only what your team needs

User friendly, speedy UI

Allows teams to get started quickly with a low code editor and drag and drop interface

Intuitive implementation

Eliminates the need for endless upgrade cycles and consultants to configure and maintain workflows

Fast time-to-value

With flexible processes that can pivot as your team’s needs change, rather than forcing a one-size-fits-all approach
Ready to make the switch? Get in touch with us for a demo.

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Director of BizTech, Invision

The developers are already using Jira, so it didn’t make sense to use another tool for service requests that needed integrations.


Engineer Program Manager, Toast

Jira Service Management has allowed us to centralize our information into one point, making it easy to perform queries or searches, or even simply run reports.


Software Engineer, Canva

Being able to tie-in percent of time being spent on certain asset types will provide a completely different perspective when we look at our support costs. When I sit down with the Finance team, and the CFO, and the CEO, I’ll be able to say, listen this is how much time we spent on this type of asset. This is the number of P zero’s that we spent X percent of the team’s bandwidth on.

VP of IT at a leading manufacturer

Industry analysts, consultants, and customers agree that Jira Service Management is exceptional ITSM software

See how Jira Service Management scores on Gartner Peer Insights.
Forrester named Atlassian a Leader in the 2021 Enterprise Service Management Wave

About Blue Ridge Consultants

Blue Ridge Consultants is an Atlassian Solution Partner offering expert advice regarding Atlassian products. We have experience consulting in industries such as the US federal government, the US military, biotech, banking, software development and many others.