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Total Economic Impact of Jira Service Management

Total Economic Impact™ study shows savings and benefits with Atlassian Jira Service Management

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Forrester calculates a 277% ROI of Atlassian for ITSM

The Total Economic Impact™ (TEI) methodology consists of four components to evaluate investment value: 
Cost, Benefits, Flexibility, Risk.

It is a proven industry-standard framework that models all aspects of a piece of technology or solution and the associated impacts on the business and illustrates the ROI of products and services. To examine the potential return on investment enterprises can realize by deploying Jira Service Management, Atlassian commissioned Forrester Consulting to conduct a Total Economic Impact™ study.

Through customer interviews and data aggregation, Forrester concluded that Jira Service Management has the following impact:


Return on investment (ROI) over three years

$1.4 million

In improved service desk productivity over three years


Hours per month saved by IT operations teams

$2.0 million

Cost savings from retiring previous solutions
This is a commissioned study conducted by Forrester Consulting on behalf of Atlassian.
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About Blue Ridge Consultants

Blue Ridge Consultants is an Atlassian Solution Partner offering expert advice regarding Atlassian products. We have experience consulting in industries such as the US federal government, the US military, biotech, banking, software development and many others.