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Guide to Atlassian Intelligence

From development to IT, operations to business, empower service for all of your teams

Atlassian is a Leader in the Forrester Wave™ : Enterprise Service Management, Q4 2023. What can it mean for you?


Enterprise Service Management means bringing all the teams in your organization into closer collaboration. From business to IT operations, product management to software development, the best organizations ship faster when they collaboration across teams.

But many organizations are discovering that their legacy vendors are holding them back. Overpriced, full of features that don’t get used, hard to keep updated, and complex, legacy platforms often don’t serve all the teams who could be working together.

A newer entrant into the ESM category, Atlassian’s Jira Service Management is leading the way for a second consecutive year.
Download complimentary report

Read the full Forrester Wave™ report to learn how Jira Service Management customers:

Realize value fast

Jira Service Management offers faster time to value with shorter deployments, transparent pricing and an easy-to-use platform for a clear ROI and quick transformation of your service delivery practice.

Accelerate Dev & Ops and Operations

Only Atlassian puts everyone together on a single platform for service delivery, allowing Development the autonomy to ship faster while staying aligned with IT Operations to mitigate risk.

Empower Service for all

Jira Service Management empowers every team, from IT to development to business, to take ownership of their service experience.
When you’re ready to begin your service management upgrade, reach out to us to learn why, as a Solution Partner, we play a critical role- both in Atlassian’s roadmap, and in your transformation.

You’ll be surprised how quickly your teams can realize the full value of working closely together.

About Blue Ridge Consultants

Blue Ridge Consultants is an Atlassian Solution Partner offering expert advice regarding Atlassian products. We have experience consulting in industries such as the US federal government, the US military, biotech, banking, software development and many others.