Contact us
Jira / Confluence / Bitbucket Server End of Life
00 days 00 hours 00 minutes 00 seconds 👀
Click here to request an expedited migration
Total Economic Impact of Atlassian Jira Service Management

Forrester calculates a 277% ROI of Atlassian for ITSM

The rise of distributed teams is challenging traditional norms of team structure and ways of working. Modern operations and support teams must come together to deliver great digital service experiences. But deciding which ITSM platform can connect your Dev, IT, and business teams while delivering the greatest value can be difficult.

To examine the potential return on investment enterprises can realize by deploying Jira Service Management, Atlassian commissioned Forrester Consulting to conduct a Total Economic Impact™ study.

Through customer interviews and data aggregation, Forrester concluded that Jira Service Management has the following impact:


Return on investment (ROI) over three years

$1.4 million

In improved service desk productivity over three years


Hours per month saved by IT operations teams

$2.0 million

Cost savings from retiring previous solutions
This is a commissioned study conducted by Forrester Consulting on behalf of Atlassian.
Get the Report

About Blue Ridge Consultants

Blue Ridge Consultants is an Atlassian Solution Partner offering expert advice regarding Atlassian products. We have experience consulting in industries such as the US federal government, the US military, biotech, banking, software development and many others.