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Remedy your BMC headaches with Jira Service Management’s high velocity ITSM

Bring your ITSM into the 21st century.
See why customers prefer Jira Service Management.

A mature enterprise vendor that’s been around since before the days of dial-up, BMC’s “next-gen” offerings feature a clunky interface and lengthy deployment cycles that put them decades behind modern solutions like Jira Service Management.

Jira Service Management’s user-friendly interface allows teams to easily customize their work while bringing development and IT teams together on the same platform developers already work in.
6 Reasons why customers are leaving BMC for Jira Service Management

Move to the new industry leader:
Jira Service Management

Gartner recently recognized Atlassian’s Jira Service Management as a Leader in Enterprise Service Management and gave them the highest possible strategy score within this evaluation.
View the report

6 reasons why customers prefer Jira Service Management

One, unified Jira platform

Enables seamless collaboration between Dev, IT, and business teams

Federated data model

With flexible processes that can pivot as your team’s needs change, rather than forcing a one-size-fits-all approach

Modern approach to ITIL

Eliminates feature bloat and empowers teams with out-of-the-box service management practices like CMDB and DevOps

User friendly, speedy UI

With customizable templates and workflows allows teams to get started quickly and scale fast

Intuitive implementation

With a robust set of templates and guides eliminates the need for consultants to configure and maintain workflows

Fast time-to-value

Per agent, with no extra cost for approvers or requesters, and no surprise increases or renewal fees
Ready to make the switch? Get in touch with us for a demo.

Trusted by over 45,000 customers worldwide

The user-friendly UI and integrations make it easy for our medical experts to get onboarded and start working quickly.


CTO, Flo Health

The developers are already using Jira, so it didn’t make sense to use another tool for service requests that needed integrations.


Engineer Program Manager, Toast

Atlassian Tools are extremely flexible and we can build out almost any use case.


Atlassian Suite Engineering Lead, AppDynamics

Jira Service Management was one of the fastest turnaround times of getting it up and running compared to other products…The price made more sense when compared to other products out there.

Global Information Security (GIS) team at a Fortune 500 bank

Industry analysts, consultants, and customers agree that Jira Service Management is exceptional ITSM software

See how Jira Service Management scores on Gartner Peer Insights.
Forrester named Atlassian a Leader in the 2021 Enterprise Service Management Wave

About Blue Ridge Consultants

Blue Ridge Consultants is an Atlassian Solution Partner offering expert advice regarding Atlassian products. We have experience consulting in industries such as the US federal government, the US military, biotech, banking, software development and many others.