Bring your ITSM into the 21st century.
See why customers prefer Jira Service Management.
A mature enterprise vendor that’s been around since before the days of dial-up, BMC’s “next-gen” offerings feature a clunky interface and lengthy deployment cycles that put them decades behind modern solutions like Jira Service Management.
Jira Service Management’s user-friendly interface allows teams to easily customize their work while bringing development and IT teams together on the same platform developers already work in.
6 Reasons why customers are leaving BMC for Jira Service Management Jira Service Management’s user-friendly interface allows teams to easily customize their work while bringing development and IT teams together on the same platform developers already work in.
Move to the new industry leader:
Jira Service Management
Gartner recently recognized Atlassian’s Jira Service Management as a Leader in Enterprise Service Management and gave them the highest possible strategy score within this evaluation.
View the report 
6 reasons why customers prefer Jira Service Management
One, unified Jira platform
Enables seamless collaboration between Dev, IT, and business teams
Federated data model
With flexible processes that can pivot as your team’s needs change, rather than forcing a one-size-fits-all approach
Modern approach to ITIL
Eliminates feature bloat and empowers teams with out-of-the-box service management practices like CMDB and DevOps
User friendly, speedy UI
With customizable templates and workflows allows teams to get started quickly and scale fast
Intuitive implementation
With a robust set of templates and guides eliminates the need for consultants to configure and maintain workflows
Fast time-to-value
Per agent, with no extra cost for approvers or requesters, and no surprise increases or renewal fees
Trusted by over 45,000 customers worldwide
The user-friendly UI and integrations make it easy for our medical experts to get onboarded and start working quickly.
ROMAN BUGAEV
CTO, Flo Health
The developers are already using Jira, so it didn’t make sense to use another tool for service requests that needed integrations.
KEN SISKIND
Engineer Program Manager, Toast
Atlassian Tools are extremely flexible and we can build out almost any use case.
ALEX CHRISTENSEN
Atlassian Suite Engineering Lead, AppDynamics
Jira Service Management was one of the fastest turnaround times of getting it up and running compared to other products…The price made more sense when compared to other products out there.
Global Information Security (GIS) team at a Fortune 500 bank
Industry analysts, consultants, and customers agree that Jira Service Management is exceptional ITSM software
See how Jira Service Management scores on Gartner Peer Insights.
Forrester named Atlassian a Leader in the 2021 Enterprise Service Management Wave
About Blue Ridge Consultants
Blue Ridge Consultants is an Atlassian Solution Partner offering expert advice regarding Atlassian products. We have experience consulting in industries such as the US federal government, the US military, biotech, banking, software development and many others.